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Welcome to PrizePets.co.uk website the mail order and internet trading division of Hanscan Ltd.
Terms and conditions for use.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
You warrant that:
- The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
- You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Order Acceptance
Order acceptance and the completion of the contract between you and us will take place on the despatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled your order. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions
If there are any problems with your order, you will be contacted by our Customer Services Representatives.
The sales contract is completed in England.
We reserve the right to reject any offer to purchase by you at any time.
Contract Creation
The technical steps required to create the contract between you and us are as follows:
- You place the order for your products on the web-site by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.
- We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Hanscan Ltd.
- Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in How to cancel your order.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
The contract will be concluded in English.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
- modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
- change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.
The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.
This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Warranty on dog cages
Dog Cages are guaranteed for a period of 12 months from the date of purchase against faults arising from faulty materials or workmanship. Cages are not guaranteed for damage caused by dogs contained against their will. For information on how to use a dog cage please click here Using a dog cage. This does not affect your statutory rights as a consumer.
Delivery
At Prizepets.co.uk we are committed to giving you the best possible products, prices and service.
PrizePets.co.uk makes every effort to ensure that your goods arrive to you within the specified delivery times by using accredited couriers, however our delivery service times or scheduled delivery days are not guarenteed. Non-delivery should be notified witin 14 days of order confirmation. We must be notified by email. of any damage to items within 24 hours of delivery, so please check your order carefully as no claims for damage will be considered once this period has elapsed.
Customers in The Scottish Highlands should allow at least one extra day for delivery.
All deliveries must be signed for by the customer or by a person acting on behalf of the customer. Customers requesting products to be left without signature, do so entirely at their own risk and Prizepets will not be liable for any claim for missing items once they have been left by our approved courier.
Refund policy
Should any product purchased from the Prizepets.co.uk website be found to be faulty, damaged in transit, or differing from the description given at the Prizepets.co.uk website then we will be pleased to arrange to either refund or for replacement. All returns including goods damaged in transit must be notified to us within 14 days of delivery.
In the event of a customer purchasing an item from Prizepets.co.uk by mistake, we will be pleased to replace or refund the item provided that the original item is returned to Prizepets.co.uk unused condition and contained in its original undamaged packaging. It will be the responsibility of the customer to arrange for the return of the item by an insured courier. Customers refusing to accept a delivery from a courier once goods have been dispatched will be charged at the rate of £14.90 for each consignment for the return carriage. unless the return has been authorised by our customer service department, with the exception of the goods being clearly damaged upon arrival. If you intend to return any item/s please e-mail or telephone using the contact details supplied on our contact us page. This does not affect your statutory rights as a consumer.
Sizes
All imperial sizes shown on our website are for guidance only, and are rounded to the nearest inch from the metric sizes shown.
Privacy
The privacy of all our offline and online customers is extremely important to us. Therefore no personal information is sold, traded or given to any other company or party outside PrizePets.co.uk Any information received by us is used to process your order and to help create a better service and understanding of customer needs and requirements.
We will not e-mail you in the future unless you have given us your consent. Only people subscribing to our newsletter service will get e-mails regarding offers and relevant information.
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